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FAQ

How are online pieces chosen?

 

what is your shipping process?

 
 
 
 

what is your return policy?

Every season, Roz carefully selects 12-15 interchangeable pieces that can be worn for every area of your lifestyle - casual, everyday and special events. Keep up with our Instagram to see more of our in-stock brands and pieces that are not listed in our online shop. We are always happy to share images and details via email for purchase.


Domestic Shipping
Standard USPS/Priority Mail (2 - 5 days) β€” $10.00
Overnight USPS Service β€” TBD
Overnight UPS β€” TBD

Orders are processed and shipped within 24 hours, not including weekends and holidays. If you place an order and your item is for some reason out of stock, we will notify you immediately.

Tracking
Note, First Class Airmail does not provide tracking information. If you would like to be able to track the progress of your delivery, please select either Priority Airmail or Express Mail services. Furthermore, Express Mail requires a customer signature at delivery.


Purchases can be returned within 14 days of receipt for a store credit or exchange only. Unworn items must be returned in original packaging, in original condition and with tags in place. Items that have been worn, with any type of stain or scent will not be accepted as a return and no credit will be issued.

ALL JEWELRY AND SALE ITEMS ARE FINAL SALE.


How can I make a return?

Returns and exchanges can be coordinated with Co Co an experience employees directly by emailing roz@cocoanexperience.com or by calling 973-233-0005 during our business hours. In store returns (for store credit) or exchanges are always welcome!